Prices 02920 220848

Terms & Conditions.

This website (“the Site”) is owned and operated by EMMA JANE CUPCAKES (“us”, “our” or “we”).
  1. Cancellation i. If you wish to cancel your order for any reason, you must notify us by telephone (02920 220848) not less than 48 hours before the order is due to be collected or delivered, if your order is under £100. If your order is over £100, you must notify us by telephone (02920 220848) at least 7 days before your order is due to be collected or delivered and, at our discretion, any deposit held will not be refunded. ii. If you wish to amend your order, or change the time and or date of delivery or collection, you must notify us not more than 48 hours before your order is due to be collected or delivered.  If a significant change to the quantity of your order is to be made the it is advisable that you contact us at least 3 days prior to the date of collection or delivery.  For larger orders (above £100) it is advisable that you contact us not less than 7 days prior to collection or delivery. 2. Pricing and Product Description i. We reserve the right to increase our product prices without prior notice, in line with any significant rises in production costs.  However, we do make every attempt to avoid this.
  1. If an order has been confirmed the price will not be affected. iii.  We endeavour to ensure all goods have been fairly described and photographed, however, all details of the offer, which you make to Us will be confirmed on the telephone. Orders will only be accepted given no errors in the description of the goods or their prices as advertised on this website. All weights, dimensions and capacities describing the goods are approximate only. We cannot accept responsibility for slight variations of delivered products from the website. 3. Delivery i.  We operate a delivery service within Cardiff, with charges according to local postcodes.  Charges for delivery should not, within Cardiff, exceed £5.00 except on weekends and public holidays.  Delivery for weddings is included in your quotation. ii.  Delivery to locations outside of Cardiff is at our discretion, based upon available resources.  Charges for this service are per application, so please contact us for more details.
iii. If no one is available to receive the delivery at the designated address, we will return the order to the kitchen and keep your order for 24 hours to allow you time to collect the order yourself.  If you wish us to redeliver the order within this time period, a second delivery charge will be made.  After 24 hours of the first failed delivery, the cakes will be past their best and the order will be disposed of. iv.  Upon delivery of the order to the recipient, we are no longer responsible for the condition of the order. v.  We cannot accept responsibility for orders collected and delivered by a third party courier arranged by the customer. 4. Nutritional Information i. All products may contain trace amounts of nuts, regardless of product description. ii . Gluten free cupcakes are baked in a kitchen that uses gluten based products.  Whilst we make every effort to avoid contamination, there could still be a small risk. We reserve the right to amend these terms and conditions at any time, without prior notice.
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